Noticeboard

Please see important information about our Flu Vaccination Clinic here.

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As highlighted in the media, GP practices are experiencing a high demand on their services resulting is difficulties in getting through on the phone lines.

 

We would like to reassure you we have been working throughout the COVID crisis and continue to review processes to improve our services.

 

The increase in calls is unprecedented and we apologise to those who have had problems getting through.

 

We are currently working with our phone system provider to see if we can improve the system to meet the needs of our patients.

 

We have also created capacity through eConsult and encourage our patients to use this through the practice website as an alternate method to contact us.  This will enable us to respond to patients in a timely manner and should also enable the phone lines to become more free.

 

We understand your frustration but again would like to reassure you that we have continued to work through the Pandemic, but in a different way, requiring triage prior to appointment, to keep patients and staff safe.  We are undertaking  regular reviews to improve and adopt our services to the ongoing changes.

Laboratory Specimens

3dtubesSpecimens are sent to the hospital Monday to Friday. If you are asked to bring a specimen to the surgery, please ensure that we receive it before 11.00am for hospital transport to collect.

Test Results

Results may be obtained by telephoning the surgery during the afternoon between 1.30pm and 3.30pm. In most cases the receptionist will be able to tell you the outcome of the test.

Results are normally available within a few days.

X ray results and MRI scans may take longer to be reported by the hospital.

 
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