Noticeboard

Please see important information about our Flu Vaccination Clinic here.

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As highlighted in the media, GP practices are experiencing a high demand on their services resulting in difficulties in getting through on the phone lines.

 

We would like to reassure you we have been working throughout the COVID crisis and continue to review processes to improve our services.

 

The increase in calls is unprecedented and we apologise to those who have had problems getting through.

 

We are currently working with our phone system provider to see if we can improve the system to meet the needs of our patients.

 

We have also created capacity through eConsult and encourage our patients to use this through the practice website as an alternate method to contact us.  This will enable us to respond to patients in a timely manner and should also enable the phone lines to become more free.

 

We understand your frustration but again would like to reassure you that we have continued to work through the Pandemic, but in a different way, requiring triage prior to appointment, to keep patients and staff safe.  We are undertaking  regular reviews to improve and adopt our services to the ongoing changes.

Latest News

Covid-19 Vaccine update

Dear Patient

 

We are all excited to hear about the progress on a Covid vaccine and that this should improve the quality of life for all of us.

 

We know that you, like us, are struggling with the confines imposed upon us all due to the Covid-19 pandemic.

 

Everyone is trying to make the best of the situation and, as a practice, we are committed to caring for you in the best possible way whilst keeping both you and our team safe.

 

To keep you as informed as possible, we will update these messages frequently as we become aware of more information from NHS England:

 

  •     Some hospitals have now received the Pfizer/BioNTech Covid vaccine and are starting to invite patients in for their vaccine

 

  •     Some GP practices will start to receive the Pfizer/BioNTech Covid vaccine this week and are inviting patients in for their vaccine.

 

  •     We will let you know the specific local Covid vaccination plans as soon as we can

 

  •     Please do not telephone us to ask when or if you are going to get a Covid Vaccine.

 

  •     We will contact you individually if and when you are invited to have a vaccine and will keep this website updated.

 

  •     The vaccine will be given in order of priority to those at highest risk first.

 

  •     Please act on your invitation when it comes, and make sure you attend your appointments.

 

  •     It is essential, if you are given a vaccine, that you return for the second part of the vaccination on the date that you are advised to.

 

  •     Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.

 

Meanwhile, we all need to keep to the advice of hand-washing, face masks and social distancing but we all look forward to the time when we will return to life as normal.

Thank you for your patience

East Cowes Medical Centre

14.12.20

 
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