As highlighted in the media, GP practices are experiencing a high demand on their services resulting is difficulties in getting through on the phone lines.
We would like to reassure you we have been working throughout the COVID crisis and continue to review processes to improve our services.
The increase in calls is unprecedented and we apologise to those who have had problems getting through.
We are currently working with our phone system provider to see if we can improve the system to meet the needs of our patients.
We have also created capacity through eConsult and encourage our patients to use this through the practice website as an alternate method to contact us. This will enable us to respond to patients in a timely manner and should also enable the phone lines to become more free.
We understand your frustration but again would like to reassure you that we have continued to work through the Pandemic, but in a different way, requiring triage prior to appointment, to keep patients and staff safe. We are undertaking regular reviews to improve and adopt our services to the ongoing changes.