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East Cowes Medical CentreChurch PathEast CowesIsle Of Wight, PO32 6RPTel: 01983 284333
As highlighted in the media, GP practices are experiencing a high demand on their services resulting in difficulties in getting through on the phone lines.
We would like to reassure you we have been working throughout the COVID crisis and continue to review processes to improve our services.
The increase in calls is unprecedented and we apologise to those who have had problems getting through.
We are currently working with our phone system provider to see if we can improve the system to meet the needs of our patients.
We have also created capacity through eConsult and encourage our patients to use this through the practice website as an alternate method to contact us. This will enable us to respond to patients in a timely manner and should also enable the phone lines to become more free.
We understand your frustration but again would like to reassure you that we have continued to work through the Pandemic, but in a different way, requiring triage prior to appointment, to keep patients and staff safe. We are undertaking regular reviews to improve and adopt our services to the ongoing changes.
Appointments are available up to one month ahead with each doctor and up to three months ahead with Nurses.
Please let the surgery know as soon as possible if you cannot keep your appointment, so that it may be given to someone else requiring medical treatment.
If you wish to speak to a doctor or nurse during the day, please tell the receptionist the nature of your call and one of the doctors or nurses will call you back .
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.