Noticeboard

Please see important information about our Flu Vaccination Clinic here.

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As highlighted in the media, GP practices are experiencing a high demand on their services resulting is difficulties in getting through on the phone lines.

 

We would like to reassure you we have been working throughout the COVID crisis and continue to review processes to improve our services.

 

The increase in calls is unprecedented and we apologise to those who have had problems getting through.

 

We are currently working with our phone system provider to see if we can improve the system to meet the needs of our patients.

 

We have also created capacity through eConsult and encourage our patients to use this through the practice website as an alternate method to contact us.  This will enable us to respond to patients in a timely manner and should also enable the phone lines to become more free.

 

We understand your frustration but again would like to reassure you that we have continued to work through the Pandemic, but in a different way, requiring triage prior to appointment, to keep patients and staff safe.  We are undertaking  regular reviews to improve and adopt our services to the ongoing changes.

Out of Area Registrations

Out of Area Registrations

Out of area registration:

New arrangements introduced from Januray 2015 give people greater choice when choosing a GP practice. Patients may approach any GP practice, even if they live outside the practice area, to see if they will be accepted on to the patient list.

GP practices have always had the ability to accept patients who live outside their practice area. Regardless of distance from the practice, the practice would still provide a home visit if clinically necessary.

The new arrangements mean GP practices now have the option to register patients who live outside the practice area but without the obligation to provide home visits.

Out of area registration (with or without home visits) is voluntary for GP practices meaning patients may be refused because they live out of area.

If your application is considered the GP practice will only register you without home visits if it is clinically appropriate and practical in your individual case. To do this we may:

- Ask you or the practice you are currently registered with questions about your health to help decide whether to register you in this way

- Ask you questions about why it is practical for you to attend this practice (for example, how many days during the week would you normally be able to attend)

If accepted, you will attend the practice and receive the full range of services provided as normal at the surgery. If you have an urgent care need and the surgery cannot help you at home we may ask you to call NHS 111 and they will put you in touch with a local service (this may be a face to face appointment with a local healthcare professional or a home visit where necessary)

We may decide that it is not in your best interests or practical for you to be registered in this way. In these circumstances we may offer you registration with home visits, for example, if you live just outsude the practice area or we may not register you and advise you should seek to register (or remain registered) with a more local practice.

If accepted but your health needs change we may review your registration to see if it would more appropriate for you to be registered with a GP practice closer to your home.

This new arrangement only applies to GP practices and patients who live in England.

For further information visit the NHS Choices webste (www.nhs.uk)



 
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