In the last 14 months, everything has changed more than once.
We are proud that we have remained open throughout the pandemic, and that where clinically appropriate we have seen more than 4,000 of you face to face.
We have needed to find ways to keep our waiting room safe for you, to keep our consultation rooms safe for you, and to keep our staff safe, all in order to keep you safe.
We have still visited more than 500 patients in their own homes.
We have had to change the ways we meet you in order to keep both of us safe, just as everything has changed.
You may have seen nationwide discussions over the last few days about how we should be here for you in future.
We have been given one (1) working days notice of changes we should make at this point. Please understand and be patient with us while we make those changes.
We are open to all of our patients, as we have been all along, and we would like to ask for your co-operation as we find ways to continue to be open to all our patients, most especially those who need to see us face to face, as an average of more than 350 per month have been doing throughout.
You can contact us via e-consult through our website.
If you have internet access, it’s the best way to contact us.
If you do not have internet access, you can still phone our team, who will raise an e-consult on your behalf.
Our clinical team will then contact you, and if you need to see us face to face, we will ask you to come in.
You may not see many people here when you come in, but that does not mean we are closed, it means we are managing the number of people you see in order to keep you safe.
Our waiting room busily full of people would still be a bad sight, not a sign that we have “re-opened”. We never shut; we’ve always been here for you.
We know it’s been a hard 14 months for all of us. We need to continue to work together to make sure we continue our progress out of this global pandemic. Thank you for helping us to help you to help everyone.
East Cowes Surgery Staff