East Cowes Medical CentreChurch PathEast CowesIsle Of Wight, PO32 6RPTel: 01983 284333
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and he will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
Alternatively you can contact the NHS England by phone or email
Tel: 0300 311 2233
Postal Address: NHS England, PO Box 16738, REDDITCH B97 9PT
We are continually striving to improve our service. Any helpful suggestions would be much appreciated.
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
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